Refund policy

Returns and Refund Policy

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK customers have the legal right to cancel an online order within 14 days of receiving the goods, without giving a reason.

Cancellation window

• You have 14 days from the day you receive your order to notify us that you wish to cancel.
• After notifying us, you have a further 14 days to return the goods.

Condition of returned items

• Items must be returned unused and in their original condition and packaging, complete with all accessories and any documentation.
• We may reduce your refund to reflect any loss in value if the item has been handled beyond what is necessary to inspect it (for example, if it has been filled with water or installed).

Return shipping costs

You are responsible for the cost of returning the item, unless the item is faulty. Because these are large, heavy items, we recommend contacting us first so we can advise on the best return method.

How to return

Email support@nordrime.com to start a return and include your order number. Once approved, send the item to: Nordrime Returns (Daedap), 98 Avenue de l'Optimisme, 1140 Brussels, Belgium. Please keep proof of postage.

Faulty, damaged or misdescribed items

Your rights under the Consumer Rights Act 2015 are separate from, and in addition to, the cancellation right above. If your item is faulty, not as described, or arrives damaged, you are entitled to a repair, replacement or refund. Contact us within 30 days with photos. Where an item is faulty, we cover the cost of return.

Refunds

Once we receive and inspect your return, we will refund to your original payment method within 14 days. Your bank may take a few additional days to show the refund.